Return & Refund Policy
1. Eligibility for Returns
- Returns are accepted only for jewellery that is unused, unworn, and in its original condition with all tags, packaging, and certificates (if any) intact.
- Return requests must be made within 7 days of delivery.
- Jewellery that shows signs of wear, scratches, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
- Used, worn, or customized jewellery items (engraved or altered) are not eligible for return.
- Products purchased during clearance sales or special promotions may not be eligible for return unless defective.
3. Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or incorrect product, you must notify customer support within 48 hours of delivery.
- Clear photos or videos of the product and packaging are required for verification.
- Once approved, a replacement or refund will be processed.
4. Return Process
- To initiate a return, contact customer support at mahalaksmienterprises1601@gmail.com with your order details, reason for return, and supporting images if applicable.
- After approval, instructions for return shipping will be provided.
- Jewellery must be securely packed to prevent damage during transit.
5. Return Shipping
- Customers may be responsible for return shipping charges unless the product is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error on our side.
6. Refund Process
- Refunds are processed after the returned jewellery is received and inspected.
- Approved refunds will be issued through the original payment method.
- It may take 7–14 business days for the refund to reflect, depending on your payment provider.
7. Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be issued.
- Only eligible items meeting return conditions can be exchanged.
8. Important Notes
- Slight color or finish variations may occur due to lighting, screen settings, or natural metal/stone characteristics and are not considered defects.
- Customers are advised to handle jewellery carefully and store it properly to maintain quality.
9. Contact Support
- For any return, refund, or exchange-related queries, please contact:
- mahalaksmienterprises1601@gmail.com